Shipping Policy

Order will be shipped within 1-2 days after the payment is cleared. If we anticipate a longer lead time, it will be noted in the item description. If you have questions about the lead time on certain product, please contact customer service.

Andorra International uses US major shipping companies such as, US Postal Services, UPS and Fedex. Tracking number is provided for each order/Shipment. If you prefer to use a particular shipper, please notify customer service.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder. Your order details and the tracking info can also be found under “My orders” tab after you login.

U.S. Shipments:                                                                          

For the Contiguous U.S., if purchase is 500PV (approx. USD$700) and below, the shipping rate is $12.99.  For purchase of more than 500PV, shipping is FREE!

Hawaii and Alaska are treated as international shipments.

International Shipments:

Andorra International ship internationally. Please note that the buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

No Shipment on US Major Holidays

Andorra International shipping department will be closed on the US major holidays and therefore, no orders will be shipped on these days.  You can order as usual, we will ship out on the next business day.

Holidays Andorra International Observes:

  • New Year’s Day
  • Martin Luther King, Jr. birthday
  • Washington’s birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans’ Day
  • Thanksgiving Day
  • Christmas Day

Exchange and Return Policy

Andorra International honors 100%, unconditional, 30-days, money back guarantee to all retail customers and affiliates.  Retails customers please contact your local sales affiliates for return details.  Special ordered or on sale products are final sales and cannot be returned or exchanged.  Regular ordered items can be returned in their original unused condition with the unopened original packaging. The original packing slip is required.  You must return the items within 30 days after purchase for full refund.  To return any product you will need to request a RMA number.